Warranty Information

Ergomat has a very straightforward approach where warranties are concerned. As long as our products are used consistently with clearly identified and published environmental and usage restrictions we will support them completely through the full published term of the warranty. Unlike other companies who may promote a Lifetime Warranty, and then qualify the term "Lifetime" to mean some arbitrarily defined replacement cycle time frame, Ergomat publishes a specific warranty period for each of our products and stands 100% behind our products with full replacement coverage if our product fails to perform as promoted within that period. At Ergomat we call this a True Warranty.

Polyurethane Warranty Info

Ergomat hereby warrants that the products distributed shall be free of all defects in original material period of the product under normal use. All Ergomat product lines are conditionally warranted against normal usage* 24 hours a day, 7 days a week.

  • It is considered normal usage when a person stands or walks on the Ergomat with regular footwear in an environment where the temperature is under 25o C (77o F) and the humidity is below 80%.

The warranty periods starts from the date of purchase. The warranty only covers the replacement of the product; no direct or indirect costs are covered. Ergomat reserves the right to inspect the mat(s) before repairing or replacing it (please refer to Return Procedure). At the preference of Ergomat, the mats must be returned or available for on-site inspection, pictures may be requested and a Return Authorization must be issued.

 

 

Exclusions: This warranty does not apply to:

  • The warranty does not cover damage caused by the mat being dragged or pulled from a heavy load or items being pushed or dragged across the product, such as skids or pallets.
  • The warranty against chemicals, oils, liquids, or other matter differs with the type of mat. Please consult your dealer or an Ergomat Rep to select the correct mat for your environment.
  • Over time in use, there may be yellowing of the white polyurethane on the underside of Infinity mats, similar to what you find with any white polymer. This can be a result of cleaning products used or other environmental factors such as humidity or UV lighting, etc. This color shift does not fall under the product warranty. It does not affect the durability, performance or functionality of the product in any way.
  • Damage resulting from storage, unauthorized cutting or gluing, undisclosed potentially damaging chemical/products, misuse, abuse.
  • Products used for rental purposes.
  • Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

Warranty Disclaimer

All floor mats create raised surfaces when placed on the floor for use. Any raised surface becomes a potential trip hazard, and care should be taken while stepping on, over, or off of floor mats. In addition, any wet surface may be slippery. Do not use the mat in wet environments or step on the mat with wet feet unless the mats are specifically recommended for wet environments.

This warranty grants specific legal rights. You also may have other rights which vary from jurisdiction to jurisdiction. The sole responsibility of Ergomat for defects in the product is limited to replacement of the product with one of equal value or for a prorated refund.

Ergomat will not be liable for special, incidental or consequential damages arising from use of these products or from a breach of this limited warranty. The exclusive remedy for a defective product will be replacement or refund as set forth in this warranty statement. Except as expressly stated herein, there are no other warranties, expressed or implied, with respect to the products, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. In no event shall the liability of Ergomat Inc. Exceed the amount received from the purchaser of these products.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not be applicable to your situation.

Nitril/EPDM Rubber Warranty Info

Ergomat hereby warrants that the products distributed shall be free of all defects in original material for the warranty period of the product under normal use. All Ergomat product lines are conditionally warranted against normal usage* 24 hours a day, 7 days a week.

  • It is considered normal usage when a person stands or walks on the Ergomat with regular footwear.

The warranty periods starts from the date of purchase. The warranty only covers the replacement of the product; no direct or indirect costs are covered. Ergomat reserves the right to inspect the mat(s) before repairing or replacing it (please refer to Return Procedure). At the preference of Ergomat, the mats must be returned or available for on-site inspection, pictures may be requested and a Return Authorization must be issued.

Exclusions: This warranty does not apply to:

  • The warranty does not cover damage caused by the mat being dragged or pulled from a heavy load or items being pushed or dragged across the product, such as skids or pallets.
  • The warranty against chemicals, oils, liquids, or other matter differs with the type of mat. Please consult your dealer or an Ergomat Rep to select the correct mat for your environment.
  • Damage resulting from storage, unauthorized cutting or gluing, undisclosed potentially damaging chemical/products, misuse, abuse.
  • Products used for rental purposes.
  • Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

 

Warranty Disclaimer

All floor mats create raised surfaces when placed on the floor for use. Any raised surface becomes a potential trip hazard, and care should be taken while stepping on, over, or off of floor mats. In addition, any wet surface may be slippery. Do not use the mat in wet environments or step on the mat with wet feet unless the mats are specifically recommended for wet environments.

This warranty grants specific legal rights. You also may have other rights which vary from jurisdiction to jurisdiction. The sole responsibility of Ergomat for defects in the product is limited to replacement of the product with one of equal value or for a prorated refund.

Ergomat will not be liable for special, incidental or consequential damages arising from use of these products or from a breach of this limited warranty. The exclusive remedy for a defective product will be replacement or refund as set forth in this warranty statement. Except as expressly stated herein, there are no other warranties, expressed or implied, with respect to the products, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. In no event shall the liability of Ergomat. Exceed the amount received from the purchaser of these products.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not be applicable to your situation.

LED Mat Warranty

Ergomat, Inc. 2 Year Limited LED Mat Warranty

Ergomat hereby warrants that the products sold shall be free of all defects in original material for 2 years when used under normal* conditions in approved environments and applications. Ergomat LED Mat labor is conditionally warranted for 2 years. All Ergomat Inc. product lines are conditionally warranted against normal usage* 24 hours a day, 7 days a week.

  • It is considered normal usage when a person stands or walks on the Ergomat with regular footwear in an environment where the temperature is under 25o C (77o F) and the humidity is below 80%.

The warranty periods begins on the date of purchase. The warranty covers only the replacement of the product; no direct or indirect costs are covered. Ergomat reserves the right to inspect mat(s) before repair or replacement. (Please refer to Return Procedure). At the preference of Ergomat, the mats must be returned or available for on-site inspection. Pictures may be requested and a Return Authorization must be issued prior to returning material.

 

Exclusions: This warranty does not apply to:

  • Portable LED Kneeling Mats
  • LED mats must be used on a flat, level surface. Installing on an incline or any variable level surface will stress the LED and the protective channels and diffuser lenses leading to malfunction and/or breakage.
  • Moving the mats by dragging, pulling or tugging can stress the LED and the protective channels and diffuser lenses leading to malfunction and/or breakage.
  • Damage caused by the items such as skids or pallets being pushed or dragged across the product or mats being pulled or dragged under a heavy load.
  • Resistance to chemicals, oils, liquids, or other exposures differs with each specific type of mat. Please consult your dealer or an Ergomat Representative to select the correct mat for your environment. Exposure to material outside the approved list for each mat will void warranty coverage.
  • Damage resulting from storage, unauthorized cutting or gluing, undisclosed potentially damaging chemical/products, misuse, abuse or lack of maintenance.
  • Products used for rental purposes.
  • Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

DuraStripe Warranty Info

DuraStripe products are covered by a solid 2-year warranty. Situations exempt from warranty include:

  • If DuraStripe product comes up from the floor due to floor not being cleaned properly
  • If DuraStripe is pushed up by a pallet being dragged or pulled by a forklift / tow motor

DuraStripe is a remarkably durable product for safety marking and floor signage, but it will not work in all situations.

 

The following is a list of applications where the use of DuraStripe is not recommended and will void all warranty coverage: 

 

  • In freezers and environments where the ambient temperature regularly drops below 4°C (40°F), only DuraStripe Deep Freeze can be used
  • Any diamond plate surface
  • Textured or pebbled concrete surfaces. (In the case of a fine grit texture, Supreme might possibly work, but we recommend testing before purchase)
  • Floors that “sweat” in the summer humidity
  • Excessively gouged or chipped floors
  • Covering paint that is releasing from the floor
  • Stair treads

In addition, although DuraStripe can work in certain outdoor applications, we do not warranty it for outdoor use.

When DuraStripe is NOT Recommended

Warranty Guidelines

DuraStripe products are covered by a solid 2-year warranty. Situations exempt from warranty include:

  • If DuraStripe product comes up from the floor due to floor not being cleaned properly
  • If DuraStripe is pushed up by a pallet being dragged or pulled by a forklift / tow motor

Interactive LED Sign Warranty Info

The LED lights are warrantied for 2000 hours, the mat is warrantied for 6 years, however due to the nature of electrical wiring; we cannot warrant the total solution.

The flashing lights on the forklift/pedestrian warning signs are intended only as a supplement to the safety warning provided by the printed sign. Caution should be exercised at every intersection where the sign is present, whether or not the lights have been activated. Altering or modifying an LED sign will void the warranty.

 

ErgoPerfect Chair Warranty Info

Limited 5 year-Warranty

Ergomat hereby warrants that the products distributed shall be free of all defects in original material and workmanship for the warrantied period of the product under normal use.

Exclusions: This warranty does not apply to:

  • Normal wear and tear, which are to be expected over the course of ownership.
  • Damage resulting from shipment, which will be handled under separate terms.
  • Damage resulting from storage, alternation, unauthorized repair, undisclosed potentially damaging chemical/products, infestation, misuse, abuse, accident, acts of God, natural causes, and/or exceeding listed capacities.
  • Products used for rental purposes.
  • Failure to provide reasonable and necessary maintenance (as prescribed in the product instructions).
  • Ergomat shall NOT be liable for consequential or incidental damage arising from any product defect.

Normal commercial usage for ErgoPerfect chairs is defined as 8 hours a day, 5 days a week with a weight capacity not to exceed 250 lbs. The warranty shall be pro-rated for double-shift or triple-shift usage.